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Warranty Policy


Warranty Policy

SOVIS (HK) Official Website


SOVIS guarantees its products will be free from defects during normal use. 

If such a defect appears within 18-months starts from the purchase date , SOVIS will repair or replace the product without charge.


Regarding maintenance support, customers must come to our Customer Service Center and bring along the purchase invoice with you for product examination.

If you wish to claim within warranty period, you have to provide the followings:

  1. Product (or affected parts);

  2. Original purchase receipt which is unmodified. The documents should clearly indicate the name of the seller, the purchase date, the product type. 

  3. If documents cannot be provided, the repairing service may be rejected or maintenance fee may be charged.


This limited warranty does not apply to:

  1. Normal wear and tear

  2. Fading

  3. Misuse, malicious acts, negligence, inflow of any liquid

  4. Unauthorized modifications

  5. Losses or damages on products which are caused by force majeure or natural disasters.

  6. Product is certified to be ever openedor repaired by any third party.


All exchanged parts and products replaced under warranty service will become the property of SOVIS.

If the products are found to be outside the warranty period, SOVIS Customer Service Center may retain the right to charge relevant fees back.

SOVIS will not be responsible for any data loss or damage caused by maintenance except for legal requirements.


Should you have any enquiries, please feel free to call SOVIS Customer Service hotline: (852) 2823-6398, or visit our SOVIS Customer 

Service Center during business hours: 1601, Far East Finance Cetnre, 16 Harcourt Road, Admiralty, Hong Kong

Warranty Registration

Thank you for choosing SOVIS as your travel partners, your Travel Kit is a compact yet powerful charging solution for mobile devices. Now you will be able to travel great distances and no longer bound by the limitations on the internal battery of your devices!


SOVIS guarantees this product will be free from defects during normal use#. If such a defect appears within the warranty period, purchase date, simply fill up the following registration form and you will enjoy 18-months warranty service^ provided by SOVIS.

^ Terms & condition will be applied for the 18-months warranty service.  For details, please refer to Warranty page.

#This warranty does not cover normal wear and tear, fading, unauthorized modifications, accidents, misuse of the product.

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Warranty Registration
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